![]() ![]() If you have three unsuccessful attempts to answer the secret question, your account will be locked, and you’ll need to contact us on 131 232. After you have entered your email address, you will be prompted to answer one of your secret questions. If you have forgotten your password, select 'reset your password' to verify identity and change your password. To change your password, select 'Change password' from the 'My passport applications' page. If you enter the wrong email address or password three times in a row, your account will be temporarily locked for five minutes. If you think your account has been compromised, call us immediately on 131 232. monitor the progress of your passport application.You can use these secret questions to reset your password if you forget it. You’ll be asked to choose three secret questions that only you can answer, by selecting from the drop-down list and providing answers for them. ![]() ![]() choose a new password using a minimum of 14 characters.you will be asked to answer one of your secret questions.we will send you an email with a reset password link.enter the email address that you use to login to your AusPassport account.at the login screen, click the ‘reset password’ link.To reset your password, follow these steps: special characters password can’t start with a hash (#) and it can’t have any spaces.Your password must have at least 14 characters and include three of the following: To protect your personal information, we have security requirements. If you don’t verify your email address before midnight AEST of the following calendar day after creating your account, your account will be deleted, and you’ll need to start again. *An email address can only be used to create one account. Once you have completed the steps above, you’ll receive an email with a link to verify and activate your account. set a password and secret questions and answers to assist with self-service password resets.provide personal details (including your legal name as it will be displayed on your passport).You will need to create an AusPassport account before you begin your online application. ![]()
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